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Frequent questions
  • Frequent questions
  • User account
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  • Returns and Refunds
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  • Shipping and deliveries

Need help?

You can contact one of our agents to solve your doubts or problems through chat or by sending an email to

Hours of operation:
Monday Friday:
8:30 a.m. to 2:00 p.m.
3:00 p.m. to 6:00 p.m.

Frequent questions

In our Online Store we accept the following payment methods:
  • Credit/debit cards (Visa, Mastercard and American Express)
  • PayPal
  • Wire transfer
In order to make a return, you have up to 30 days from when you received the order. In order to return the products, all items must be unused with the original labels and boxes and in good condition.

For more information, consult the Conditions of sale or contact our Customer Service.
To make a return, you must access your user panel and enter the order which contains the item(s) you want to return and select the "Return" section.

At this point you must select the product(s) to return and specify the reason for the return, as well as the return method that best suits your needs:

HOME COLLECTION - We take care of organizing the collection, wherever you want. The cost of collecting the package will be at your expense, with a cost of €6.00, which will be deducted from the total return. When completing the return procedure, you must indicate the collection address. Home collection will not be possible if the cost of the returned products is less than the cost retained for the service, that is, €6.00.

RETURNS BY COURIER - You can return the products you want to us through the courier service of your choice. You must deliver the package within 3 days after confirming the return and within 30 days from when we delivered the product. You will need to print the shipping label.

For more information see the Returns and Refunds section.
You can easily track your order in two different ways:

By accessing your user panel you will directly find the order history. You will be able to see the status of the order, and if it is in the "Sent" status, you can click on the link to track your order.
Consulting the confirmation email from the courier company, where they inform you of the tracking status.
The average delivery times are from 2 to 3 working days throughout the Peninsula and the Balearic Islands.

The shipping methods available are:

STANDARD DELIVERY: Free for all orders over €30. Deliveries made on Saturdays, Sundays, holidays, outside the national territory and islands are excluded.

GLS: The articles and units will be calculated in the purchase process, from the indicated country. Deliveries made on Saturdays, Sundays, holidays are excluded.

POST: The articles and units will be calculated in the purchase process, from the indicated country. Deliveries made on Saturdays, Sundays, holidays are excluded.

Sí, en Sensbaby siempre podrás conocer el estado de tus pedidos online:

  • Accediendo a la sección "Pedidos" de tu cuenta de usuario y haciendo clic en el enlace de seguimiento.
  • Consultando los diferentes correos de estados del pedido que te hemos ido enviando. Recuerda que el seguimiento del envío del pedido podrás realizarlo a través del email de confirmación de la empresa de mensajería.
  • A través del chat de la web o llamándonos.
  • Haven't you found the information you were looking for? call us