Terms of service

Before making any purchase through the Sensbaby website, you must carefully read these General Conditions of Sale.

This document governs the General Conditions of Sale for online sales made on the website www.sensbaby.com (hereinafter "Site"), owned by SENSBABY S.L., with CIF (Tax ID Number) B72987969, and with registered office in Valencia (Spain), Calle Pérez Galdós 8.

The products and services purchased on the Site are sold directly by SENSBABY S.L., a company with registered office at Calle Pérez Galdós 8, 46930 Quart de Poblet, Valencia, registered in the Mercantile Registry of Valencia with CIF (Tax ID Number) B72987969 (the "Seller").

For more information or assistance, you can contact the Seller's Customer Service by calling 687 254 374, sending an email to info@sensbaby.com, or using the contact form found at www.sensbaby.com/pages/contacto.

The Seller reserves the right to modify these General Conditions of Sale at any time.

Any new rules will take effect upon publication on the Website and will apply to sales made after their publication.

Before making any purchase through the Website, the Customer must carefully read these General Conditions of Sale along with all information provided by the Seller through the Website, both before and during the purchase process.

The General Conditions of Sale are available in the "Conditions of Sale" section of the Website and are also made available to the Customer during the purchase process, through a link that provides access to them.

 

1.DEFINITIONS

1.1 Customer: the consumer, as defined below.
1.2 Consumer: natural persons acting for a purpose unrelated to their commercial, business, trade, or professional activity. Consumers are also legal persons and entities without legal personality acting without profit motive in a field unrelated to a commercial activity.

1.4 Seller: SENSBABY S.L., with registered office in Spain (Calle Pérez Galdós 8, 46930 Quart de Poblet – Valencia) and CIF B72987969, with whom the Customer enters into a purchase contract for Product(s).

1.5 Price: the commercial consideration indicated in the Order Confirmation, including VAT.

1.6 Product(s): the products listed in the electronic catalog published on the Site, as described in the corresponding product sheets and as detailed in the Order Confirmation.

 

2.COMMERCIAL POLICY - SCOPE OF APPLICATION

2.1 The Seller's mission is to promote and sell its products to individual consumers through B2C (Business to Consumer) commerce. Access to and purchase of Products through the Website are subject to registration and are permitted to all Customers, provided they are natural persons of legal age and have the legal capacity to enter into sales contracts in accordance with applicable law.

2.2 Users who are not Consumers must refrain from establishing commercial relations with the Seller through the Website, nor from placing orders through third parties. Within the framework of its commercial policy, the Seller reserves the right not to accept orders that do not comply with it. For more information about the Seller's products intended for resale, please contact us by sending an email to info@sensbaby.com indicating "Product Distribution" in the subject line.

2.3 These General Terms and Conditions of Sale exclusively govern the offer, transmission, and acceptance of orders for products between the Customer and the Seller through this Website. The Seller will only deliver products purchased through the Website to the countries indicated at the time of placing the order.

2.4 The provision of services or the sale of products through entities other than the Seller are excluded from these Terms and Conditions of Sale, even if they are present on the Website through links, banners, or other hyperlinks. Before submitting an order form, the Customer must confirm the Seller's identity and check their terms and conditions of sale. The Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce transactions between users and third parties.

2.5 In the event of a computer, manual, technical, or other error that may result in a substantial change, not foreseen by the Seller, in the retail price, rendering it exorbitant or manifestly ridiculous, the purchase order will be canceled as invalid, and the amount paid by the Customer will be refunded without delay. The Customer will be notified of the cancellation of the order and the refund of the amount paid.

2.6 The Seller reserves the right to verify and assess the correctness of the data entered by the Customer, including the use of promotions or discount coupons. If the Customer's action is found to be illegal or irregular, the Seller reserves the right to take all necessary measures to terminate it.

 

3.HOW TO PLACE AN ORDER

3.1 How to enter into a Purchase Contract:

1.a) To order one or more Products on the Website, the Customer must complete the electronic order form, following the instructions provided on the Website. To submit the order form and enter into the purchase contract, registration on the Website is required: the Customer must create their own "account" (or personal profile) by completing the Website form, taking care to correctly enter their personal data as requested in the electronic registration form.
2.b) The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and sent to the Seller during the registration phase and when submitting the order form. It is understood that any damage/delay/disruption related to and/or attributable to the incorrectness and/or inaccuracy of the personal data entered at the time of registration and/or subsequently altered cannot under any circumstances be attributed to the Seller. Before submitting the order form, the Customer may identify and correct any errors in the information provided to us.
3.b) The Customer must fully complete the Site's order form, read the General Conditions of Sale, and return it to us following the Site's instructions. The order form submitted by the Customer constitutes a contractual proposal, and we reserve the right to accept it (or not).
4.c) Before submitting the order form, the Customer undertakes to carefully check the accuracy of the information entered. Any additional costs resulting from incorrect information entered may be borne by the Customer.
5.d) Upon receipt of the order, the Seller will send the Customer an email to the address indicated on the order form acknowledging the creation of the order ("New Order Placed"). This email does not constitute acceptance of the order, but merely confirmation by the Seller of its receipt.
6.e) Once the payment terms and the integrity of the order form have been confirmed in accordance with section 3.8 of this clause, the Seller will send the Customer a new email to the address indicated on the order form containing the Order Confirmation ("Order Confirmation").
7.f) Following these procedures and after confirmation of the order, the Contract is concluded. Following this, the consumer will be sent an email indicating "Order Preparation," which occurs between the first and third day after the Order Confirmation.

Both the order form and the order confirmation contain all essential information relating to the Order, namely, the list of products actually purchased, with a description of their essential characteristics, including the price including VAT. They also contain all information relating to shipping details, costs and expected delivery time, the total cost of the order (including and excluding VAT), and the main details relating to the payment made. Finally, the document in question will contain a summary of the General Conditions of Sale, the General Conditions of Use of the Website, and the Seller's tax information.

 

At the time of actual dispatch of the Products contained in the order form, the Seller will send the Customer an email message to the email address indicated in the order form informing him/her that the Products have been dispatched ("Order Sent").

 

3.2 Before purchasing the Products by submitting the order form, the Customer must carefully read the General Conditions of Sale and the General Conditions of Use, and print and/or save a copy of them for future use. In particular, before completing the online purchase and payment process, the Customer must read the General Conditions of Sale, and the Customer agrees to these conditions when processing the order.

3.3 By submitting the order form, the Customer unconditionally accepts and undertakes to abide by the Seller's terms of sale. If the Customer does not agree with any of the terms indicated, they are advised not to submit the order form to purchase the products on the Site.

3.4 By submitting the order form, the Customer confirms that they have read and accepted the subsequent information contained on the Site, in the General Conditions of Use, and in the information regarding the processing of personal data.

3.5 The order form will be stored in the Seller's database for the time necessary to process the order and in accordance with the law. The Customer may access the order form by consulting the "Orders" section in their personal area.

3.6 The language of the Customer's willingness to conclude the contract with the Seller is Spanish and English.

3.7 Product prices may be subject to updates. The Customer is obligated to verify the final sales price before submitting the order form.

3.8 The Seller may not process purchase orders submitted by the Customer that do not offer sufficient guarantees of solvency or if the Customer's information is incomplete or incorrect. In these cases, the Seller will inform the Customer by email that the contract has not been concluded, stating the reasons why it was not possible to follow up on the order. The Seller will refund the Customer any price already paid in accordance with the procedures described below (see the "Refund Conditions" section).

3.9 In general, all items on the Site are available, unless they appear with the "Notify Me" or "Out of Stock" button, which means they are out of stock and cannot be added to the cart. However, the Seller cannot under any circumstances be held responsible for the temporary unavailability of one or more products. In the case of specific products presented on the Site that are no longer available or for sale after the order form has been submitted, the Seller must inform the Customer of this unavailability when preparing the order. Except as stipulated below (see the "Right of Free Termination" section), the Customer's submission of the order form constitutes acceptance, even in the event of partial delivery, limited to the products available within the scope of the ordered products, as well as the waiver of any such compensation and/or indemnity. If the Customer has already paid for the entire order, the Seller will refund the portion corresponding to the unavailable products, according to the refund method described (see the "Times and Methods of Refund" section). In the event of cancellation of the order, and without prejudice to the exercise of the right of free withdrawal, the Customer will not be reimbursed for delivery costs.

 

4.ORDER CANCELLATION

4.1 Notwithstanding the provisions regarding withdrawal or free resolution, orders that have not yet been processed (marked with the status "Confirmed" or "Awaiting Payment") may be cancelled by contacting Customer Service at info@sensbaby.com or by phone at 687 254 374.

4.2 Without prejudice to the right of withdrawal, an order cannot be cancelled after the preparation process has begun (marked with the status "In Preparation").

4.3 If, at the time of cancellation, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the "Returns and Refunds" section).

 

5.WARRANTY AND AFTER-SALES SUPPORT INTERVENTIONS

5.1 The products offered on the Site are exclusively high-quality products.

5.2 The Seller does not sell products of lower quality than the corresponding standards offered on the market.

5.3 The essential characteristics of the products are indicated on the Site, on the product details page. The images and colors of the products offered for sale may, however, not correspond to the actual product due to the Internet browser and monitor used. Therefore, it is understood that, according to the indications on the label, the Customer may not file any complaints when contacting the Seller if the packaging of the delivered Product does not match the image of the Product presented on the Site in terms of colors, shape, or dimensions. The Seller reserves the right to change the packaging of the Product at any time.

5.4 The Seller takes the utmost care to respect the description and presentation on the Site in relation to what is indicated on the label present in the packaging of the Products. In any case, we emphasize that, if discrepancies are found, the label and instructions for use of the Product supplied by the Seller prevail.

5.5 The Seller is liable to the Customer for any defect existing at the time of delivery of the Product, which may be hidden. The Customer is obliged to verify that the number of packages delivered corresponds to that indicated on the transport document and that the packaging is intact, not damaged, wet, or altered in any other way, including sealing materials (adhesive tape or metal strapping). Upon receiving the Products, the Customer must:

- Ensure that the packaging is intact. Otherwise, the Customer must NOT collect the Products and leave them with the courier. If this occurs, the Customer is obliged to immediately notify the Seller so that the purchased goods can be returned promptly;

- Sign the goods receipt presented by the courier, always including the words "ACCEPTED WITH RESERVATION." This will make it easier and faster to obtain a refund for damages attributable to transport;

- Take photographs of the package, if the Products received are damaged or incomplete/inaccurate, both inside and out, so that, in the event of a refund request, the Seller can request this material to verify the actual problem.

Once the courier receipt has been signed, the Customer may not raise any objections to the external characteristics of the delivered goods, and the risk of loss or damage to the Products will be transferred in all respects to the Customer.

5.6 Without prejudice to the various regulatory provisions protecting the inalienable rights of consumers, the Seller is liable to the consumer for the existing guarantee of conformity that is manifested within three (3) years from the date of receipt of the product. If the defect becomes apparent after two (2) years from delivery of the product following purchase, the Customer must demonstrate to the Seller that the fault, defect or lack of conformity already existed when the product was delivered. The Customer may request activation of the warranty, through the Sensbaby website (via the contact page) or by calling Customer Service (687 254 374) within 30 (thirty) business days after the date of receipt of the products (for obvious defects) or discovery of the defect (for hidden defects), specifying the reason "warranty for non-compliant product", the order code and the reason for the claim.

 

5.7 The Seller reserves the right to request images/photos/videos for a preliminary assessment. The Seller reserves the right to request that the Customer attach the Order Confirmation and/or Delivery Note, or any other document proving the purchase date and delivery date, to the request for activation of the Legal Conformity Guarantee. Without prejudice to the cases where price reduction measures and contract termination apply, the Seller, after verifying compliance with the foregoing, will inform the Customer of the procedures for repairing or replacing the product under warranty. Without prejudice to the cases where price reduction measures and contract termination apply, the Seller, after verifying compliance with the foregoing, will inform the Customer of the procedures for repairing or replacing the product under warranty. The Seller, when necessary, must, at its own expense, arrange for the defective Product to be collected by the preferred carrier, directly from an address indicated by the Customer. After receiving the product, the Seller, together with the Supplier, will assess the actual modification and, if the response is positive, will proceed to repair or replace the goods at its own expense, no later than 30 (thirty) calendar days after receiving the Product.

5.8 In the event of a negative response, the Seller will immediately notify the Customer of the failure of the procedure, indicating that a replacement product will not be sent. In any case, the Customer may, at their own expense, collect the product from the Seller within 30 (thirty) days after the communication of the negative result of the procedure.

5.9 Except as otherwise provided by applicable law and without prejudice to the inalienable rights of consumers, the Seller is not liable nor shall it be obligated to compensate the Customer for indirect, non-material, or collateral damages, including (but not limited to): loss of profits, loss of income, production limitations, administrative or personal costs, loss of customers, or legal actions by third parties.

5.10 The limitation of liability referred to in Article 6.8 does not apply in the event of fraud, willful misconduct, or serious error committed by the Seller, or serious injury or death caused by the Seller's gross negligence.

5.11 The guarantee of product conformity is reserved for customers of the Site. It applies only to users who made a purchase on the Site outside of any business, commercial, craft, or professional activity. Persons who made purchases on the Site and who are not Consumers shall be subject to the guarantee for defects in the item sold, the guarantee for defects in agreed and essential quality, and other guarantees provided for in the Civil Code, in the relevant terms, provisions, and limitations. Excluded from the scope of the Product Conformity Guarantee are any failure or breakdown caused by accidental events or the user's responsibility, or due to use of the product that is not in accordance with its intended purpose and/or in relation to the instructions for use, use of the product, and in cases where the products are not stored in unsuitable locations or are exposed to weather, dirt, or contaminants.

5.12 In the case of Products with digital elements, the Seller shall also not be liable for any malfunction, incompatibility, or non-compliance that may occur as a result of the failure to update or untimely updating of the software used for the operation of the Product to the latest version made available by the manufacturer.

 

6.PAYMENTS

6.1 The Seller will only accept payments in euros.

6.2 To pay the price of the products and the corresponding shipping and delivery costs, the Customer may use one of the methods indicated on the order form.

6.3 In the case of payment by credit card, the entire payment process will be handled securely. Consequently, the Seller will not be in possession of any sensitive information (for example, the full credit/debit card number or security code).

6.4 Alternatively, payment can be made by bank transfer to:

- SENSBABY S.L

- Banco CAIXA POPULAR

- IBAN ES59 3159 0019 6828 9680 3729

- BIC/SWIFT BCOEESMM159

The payment description must include the reference "ORDER + order number (#XXXX)", which is the order code communicated by the Website in the order acceptance email. The transfer must be made within 5 business days of sending the order. After this period, the Seller cannot guarantee the availability of the ordered merchandise. In the event of non-payment within this period, the order will be cancelled and the availability of the products will no longer be guaranteed.

6.5 At the time of sending the purchase order request through the form, the Seller, through the aforementioned payment service providers, proceeds to the payment request - using the method chosen by the Client -, of an amount equal to that indicated in the order form itself, with the effect of reserving and blocking the amount corresponding to said amount, subtracting it from the user's availability, the so-called pre-authorization.

 

7.SHIPPING AND DELIVERY OF PRODUCTS

7.1 The Seller ships the products to Spain via a courier company. Delivery will take place within 2-5 business days (or Monday to Friday) for the entire country, except for the Canary Islands, where delivery will take place within approximately 7 business days (this may vary depending on customs) from the order confirmation. In any case, the Seller reserves the right to deliver the ordered products within a maximum of 30 days from the Order Confirmation email.

7.2 The Seller undertakes to do everything necessary to meet the stated delivery times, but under no circumstances shall it be held liable for damages or inconveniences caused by any delays.

7.3 Purchases through the Site are permitted to all Customers, regardless of their nationality and/or place of residence and/or establishment.

7.4 The cost of any shipping associated with an order will be chosen by the Customer before placing the order. Shipping is free for orders over €30.

7.5 The costs or calculation methods related to home delivery are made available to the User on the order summary page.

7.6 All costs mentioned include VAT, in accordance with applicable law.

7.7 Upon delivery of the Product by the carrier, the Customer must verify that the number of packages delivered corresponds to the number indicated on the transport document and that the packaging is intact, undamaged, wet, or altered in any way, including sealing materials (adhesive tape or metal strapping). In the event of anomalies or defects, a claim must be made immediately to the carrier, either by refusing delivery or by adding the note "ACCEPTED WITH RESERVATION" to the goods receipt presented by the carrier and immediately reporting the incident to Customer Service. All of this is without prejudice to the application of other applicable legislation regarding the exercise of the right of free withdrawal and legal guarantee.

7.8 Delivery by courier is understood to be at street level, excluding national holidays.

 

8.RIGHT OF WITHDRAWAL

8.1. The Consumer Customer has the right to terminate the purchase contract for any reason, without the need to provide explanations and without any penalty, under the terms and in the manner indicated in the subsequent articles.

8.2 To exercise the right of free termination or withdrawal, the Customer, within a maximum period of 30 calendar days from the date of receipt of the Products for which the right is being exercised, must complete the corresponding form and send it by email to info@sensbaby.com. The Seller will also allow the Customer to exercise this right verbally by contacting Customer Service at 687 254 374. Alternatively, the Customer can log in to their account and go to the "Orders" section, identify the order for which they need to make a full or partial return, and select the "Make a Return" option. At this point, you must select the product(s) to be returned and select the pickup/other option, without having to specify the reason for the return request.

8.3 The Customer must select one of the following return methods:

HOME RETURN - We will arrange pickup, wherever and whenever the Customer wishes. The costs of collecting the Products will be borne by the Customer, up to a minimum of €6.00, which will be deducted from the total refund. When choosing the return method, the Customer must indicate the address where the pickup should take place. Once the procedure is completed, the Customer will receive an email confirming acceptance of the return and, starting the following day, will be contacted by the courier to schedule the pickup. Home pickup will not be possible if the cost of the returned products is less than the retained cost of the service, i.e., €6.00.

CUSTOMER RETURN - The Customer may return the Products to us via a courier/carrier of their choice and bear the costs directly.

8.4 Upon receipt (online) of the withdrawal form, the Seller, after verifying compliance with the terms of the withdrawal evaluation, will send the Customer a "return opening" email through Customer Service, thus initiating the product return procedure (see the withdrawal return procedure).

8.5 The Customer must return the Products within a maximum of 30 calendar days from the date of purchase.

8.6 The Product related to the order for which the right of free withdrawal is exercised must be sent to the Seller in a single shipment and in accordance with the original Product. The Seller reserves the right not to accept returns of Products in the following situations:

1-an incomplete order or one sent at different times;

2-Use and/or opening, even partially, of the Product and/or its packaging;
3-other damage to the Product.

8.7 If any of the situations described in the previous point occur, the Products will remain in the Seller's warehouse at the Customer's disposal, to be collected at the Customer's expense and risk.

8.8 Upon receipt of the Product, the Seller will initiate a refund procedure (see the Returns and Refunds section) if, and only if, the Products have been shipped according to the predefined terms, are completely intact, in their complete original packaging (product packaging without any damage, containing all accessory documentation such as warranty, manuals, etc.), and are in a condition suitable for sale.

8.9 We reserve the right to withhold the refund until we have received the Products to be refunded or if the Customer does not provide proof that the Products have been shipped.

8.10 In the event of withdrawal communicated by the Customer according to the procedure provided in the previous article, the Seller will refund the Customer the amount paid within a maximum period of 14 calendar days from receipt of the withdrawal form, provided that the Seller has properly received the products for which the right is exercised and has been able to verify their condition. Shipping costs are borne by the Customer.

 

8.11 If the Customer chooses to return the Products by the Customer, it will be the Customer's responsibility to prove delivery of the Products to the warehouse indicated by the Seller.

8.12 The Customer will not incur any liability for exercising the right of withdrawal, but must preserve the goods so that they can be returned to the Seller in suitable condition for use, being responsible for any damage or loss. The Customer will only be liable for any decrease in the value of the goods resulting from any handling of the Product other than that necessary to establish the nature, characteristics, and functioning of the Product itself. The Product must, in any case, be handled with normal diligence and returned intact, complete in all its parts, fully functional, with all its accessories, manual/illustrative sheets, and disposable seals, if any, still attached to the Product and intact and untampered with, as well as free of signs of use or soiling, and, if possible, in its original packaging. The Product will be examined by the Seller upon receipt to assess any damage or tampering. If the package and/or original packaging or the Product are damaged or do not conform to what was delivered, the Seller will deduct from the refund an amount corresponding to the loss in value of the Product.

8.13 Regarding the characteristics of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; withdrawal is not possible for one or more parts of the purchased Product. In the case of orders containing multiple products, withdrawal may be made with respect to one or more products ordered by specifying the description of the products you wish to return in the withdrawal notice. In these cases, the refund will be made as indicated in Article 8.10, with the specification that shipping costs cannot be refunded or can only be partially refunded.

8.14 Regardless of the correspondence between the recipient of the products indicated in the order form and the person who made the payment, the refund will always be issued by the Seller to the person who made the payment (identified as the holder of the credit card used for the purchase or the holder of the current account from which the bank transfer was made).

8.15 The right of withdrawal will not apply to products made according to the Customer's specifications or clearly personalized, in accordance with the provisions set forth in Article 103.c) of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

 

9.REFUND TIMES AND METHODS

9.1 A refund procedure may relate to two different situations:

1.a refund of the full amount of an order for which the right of free withdrawal has been exercised;
2.a partial refund relating to an order for which the unavailability of one or more products has been verified.

9.2 Regardless of the payment method used by the Customer, and except as indicated in the withdrawal section in Article 8 above, the refund is activated by the Seller as soon as possible and always within 30 (thirty) days after sending the Order Confirmation (in the case of a partial refund due to the unavailability of one or more products) and 14 (fourteen) days after receiving the Withdrawal Notice, whenever possible using the same payment method used for the order.

9.3 Regardless of the correspondence between the recipient of the products indicated in the order form and the purchase price due, the Seller will always refund the amount to the person who made the payment (identified as the holder of the credit card used for the purchase or the holder of the current account from which the bank transfer used for the purchase was made).

9.4 Once the refund has been requested from the banking system, the Seller shall not be liable under any circumstances for direct or indirect damages caused by delays in banking procedures.

 

10.PRIVACY AND PROTECTION OF PERSONAL DATA

10.1 Information on privacy and protection of personal data is contained in the Privacy Policy, which forms an integral part of these General Conditions of Sale. Before placing an order and thus entering into a sales contract, the Customer must carefully read the information on the respective processing of personal data. This information is made available to the Customer through the "Privacy Policy" section, which can be accessed via the link at the bottom of the website, as well as through the link provided during the purchase process. The Customer is authorized to save and reproduce it.

10.2 For any further information regarding the privacy policy, the Customer may submit a specific request via the contact form provided at https://sensbaby.com/pages/contacto or contact the Data Protection Officer at es.rgpd@sensbaby.com.

 

11.APPLICABLE LEGISLATION AND CONFLICT RESOLUTION

11.1 The terms of sale are governed by applicable Spanish legislation, and specifically by the following regulations:

- Royal Legislative Decree 1/2007, of December 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

- Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

- Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.

- Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

11.2. Regarding complaints and claims, the user may submit their complaints through the contact information provided in this document.

11.3. In addition, official complaint forms are available to consumers and users, which they may request at any time, using the contact information provided at the beginning of these terms and conditions.

11.4 Furthermore, if a dispute arises from the conclusion of this purchase contract, the user as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

 

12.CHANGES AND UPDATES

12.1 The Seller reserves the right to modify these General Conditions of Sale without prior notice, publishing any changes on the Website. Modifications to these General Conditions of Sale will only apply to orders placed after their publication date on the Website.

12.2 Access to and use of the site, as well as the purchase of products, presuppose reading, understanding, and acceptance of these General Conditions of Use.

12.3 If you need assistance, please visit the support area. You will find information on orders and shipping, refunds and returns for products purchased on the site, the site registration form, suggestions, and other general information about the services provided by the site.

12.4 For any other legal information, please see the Terms of Use section and the Privacy area.